Frequently Asked Questions

Is there an age restriction ?

Clients must possess a valid driving license for at least one year. The driver's age should be between 21 and 65 years.

What if I damage the rental vehicle ?

In the event of an accident, do not leave the scene. Contact the police immediately. If no one is injured and the vehicle damage is minor, it is recommended that drivers move their vehicles to the side of the road to prevent obstructing traffic. Otherwise, the vehicles should remain in place. Ensure you obtain a report from the police and submit it to WTB DXB.

Where do you deliver to ?

We deliver the cars all over UAE Dubai for free of charge.

We also cover other cities with price depending on distance.

Do you require a deposit for the rental vehicle ?

To rent one of our luxury vehicles, we require a deposit via your payment type.

When do I Pay ?

All payments are to be made when the car is delivered. Payment is accepted in a variety of forms following cash, card or crypto currency.

Collision Damage Waiver (CDW)

Collision Damage Waiver (CDW) insurance offers a comprehensive layer of protection, strategically designed to limit your financial responsibility in the event of potential repairs during a car rental. It's crucial to understand both the inclusions and exclusions to make informed decisions.

CDW covers the car's bodywork, encompassing painted areas like doors, bonnet, back, side panels, and wing mirror housings. However, it does not extend its protective umbrella over the car's roof. Exclusions from coverage include glass (windows, lights, and mirrors), tires and wheels, flat battery issues, interior trim (seats, carpet, and other interior materials), undercarriage damage, and personal belongings left in the car, including items in the boot and glovebox. Gears/transmission issues are also excluded from CDW coverage.

It's important to note that CDW involves an "excess" or "EXCESS CLAIM AMOUNT" in the UAE, indicating the highest amount the renter is responsible for contributing towards bodywork repairs. This excess typically falls within a range of AED 2000 to AED 15000. However, CDW does not cover the entire repair cost; if any part of the car, aside from the bodywork, sustains damage, the renter is accountable for the entire expense.

Moreover, CDW does not extend its protective coverage to damages caused by an unauthorized driver or an authorized driver under the influence of alcohol or drugs. In such cases, the renter is solely responsible for covering all repair costs. To initiate a claim, it's mandatory to provide a Dubai Police Report to the car rental company.

While CDW plays a vital role in rental car coverage, it's important to recognize that it's just one aspect. Most rental agreements also include Theft Protection, safeguarding against car theft and related damages, along with Third-Party Liability cover, which handles damages to other people's property. Understanding the nuances of CDW empowers renters to navigate their journeys with confidence and clarity.

Third Party Liability (TPL)

Third-Party Liability insurance is a fundamental component for any car hitting the roads in numerous countries, including when you opt for a rental car—standard practice for our company as well. Take a moment to delve into the intricacies of how this coverage functions.

In the realm of Third-Party Liability, anyone other than you is considered a 'third party,' encompassing fellow drivers, pedestrians, and even passengers in your rented vehicle. The term 'liability' signifies your legal responsibility, especially concerning the financial aspects of covering damages or injuries. Renting a car underscores the importance of having Third-Party Liability coverage, providing a safety net in case of inadvertent harm or property damage during your drive.

The scope of Third-Party Liability coverage includes several key responsibilities for a driver found at fault in an accident:

  1. Covering expenses related to damage inflicted on someone else's property, whether it's a car, a fence, a laptop, or any other possessions.
  2. Addressing the costs associated with injuries sustained by the other party, covering medical bills, lost wages, and more.
  3. Managing third-party legal costs, including court fees or expert fees.

While these expenses can escalate, the driver's Third-Party Liability coverage steps in, with the rental company handling the administrative tasks. This coverage is not just advisable; it's a legal requirement. Without it, the driver would bear the financial burden personally, a situation often deemed financially unviable.

However, it's crucial to understand what Third-Party Liability coverage does not encompass. It does not extend to cover damages to the driver's rented vehicle or instances of theft. Additionally, it may not provide coverage if the driver breaches the terms of the rental agreement or local laws, such as off-roading, driving under the influence, or allowing someone not listed in the rental agreement to drive, which can nullify the coverage.

In cases where TPL insurance will not provide coverage, such as when the vehicle is driven by an unauthorized driver or an authorized driver under the influence of alcohol or drugs, it's imperative to note that a Dubai Police Report is mandatory for processing claims with the car rental company. Understanding the intricacies of Third-Party Liability insurance ensures a more informed and secure rental experience.